Complaints

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Complaints Publication Report

We aim to provide an excellent service for our clients and their end customers. We know that sometimes things can go wrong and we aim to find a balanced resolution to any customer complaints both promptly and fairly

We operate complaints procedures that meet the requirements of both the Financial Conduct Authority (FCA) and the Financial Ombudsman Service (FOS)

You can find out how we are doing in handling customer complaints by viewing our current complaints plublication report based on the data we submit to the FCA

Complaints Report 1 January 2016 - 30 June 2016

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Complaints Report 1 July 2016 - 31 December 2016

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Complaints Report 1 January 2017 - 30 June 2017

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Complaints Report 1 July 2017 - 31 December 2017

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Complaints Report 1 January 2018 - 30 June 2018

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Complaints Report 1 July - 31 December 2018

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Complaints Report 1 January – 30 June 2019

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Complaints Report 1 July – 31 December 2019

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Complaints Report 1 January 2020 – 30 June 2020

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Complaints Report 1 July 2020 – 31 December 2020

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Complaints Report 1 January 2021 – 30 June 2021

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Complaints Report 1 July 2021 – 31 December 2021

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Complaints Report 1 January 2022- 30 June 2022

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Complaints Report 1 July 2022- 31 December 2022

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Complaints Report 1 January 2023 - 30 June 2023

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Complaints Report 1 July 2023- 31 December 2023

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  • Necessary: Allow session cookies
  • Required: Collect the information you enter in a newsletter contact form and other forms on all pages
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