Telefónica Insurance Uk Branch
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Complaints

Complaints Publication Report

We aim to provide an excellent service for our clients and their end customers. We know that sometimes things can go wrong and we aim to find a balanced resolution to any customer complaints both promptly and fairly.

We operate complaints procedures that meet the requirements of both the Financial Conduct Authority (FCA) and the Financial Ombudsman Service (FOS).

You can find out how we are doing in handling customer complaints by viewing our current complaints publication report based on the data we submit to the FCA.

Complaints Report. 1 January 2016 - 30 June 2016

Complaints Report. 1 July 2016 – 31 December 2016

Complaints Report. 1 January 2017 - 30 June 2017